As a Senior WFM & Payroll Consultant at The Payroll Collective, you play a critical role in solving complex payroll, WFM and HCM challenges for our clients while upholding our core mission and goals. In your role, you apply your expertise to lead payroll/WFM/HCM transformation initiatives, working closely with clients and stakeholders to refine processes, ensure compliance, and drive operational efficiencies.
You are a trusted advisor to clients, providing expert guidance and delivering high-quality outcomes that align with best practice and legislative requirements.
Your work reflects our commitment to building genuine connections, delivering outstanding service, and always putting people first. You excel in a dynamic environment, maintain a strong focus on operational excellence, and consistently make a meaningful impact for our clients and our business.
Key Responsibilities
Lead WFM, Payroll & HCM Implementations – Lead end-to-end implementations, upgrades and transformation initiatives, ensuring solutions align with client needs, business objectives and industry best practice.
Requirements & Solution Design – Facilitate workshops and stakeholder consultations to identify business needs, pain points and translate requirements into practical WFM, payroll and HCM solutions.
Process Improvement & Optimisation – Review and optimise rostering, scheduling, time and attendance, payroll and workforce processes to improve efficiency, accuracy, compliance and employee experience.
System Configuration & Functional Support – Provide functional expertise throughout configuration and solution development, ensuring solutions meet agreed business and operational requirements.
Testing & UAT – Develop and execute test scenarios, functional testing and UAT, supporting issue identification, prioritisation and resolution ahead of deployment.
Data Validation & Payroll Assurance – Conduct data validation, payroll reconciliation and parallel-pay analysis to confirm data integrity, calculation accuracy and go-live readiness.
Compliance & Best-Practice Advisory – Provide guidance on payroll and workforce practices, supporting alignment with legislation, industrial instruments, policies and governance requirements.
Stakeholder & Vendor Management – Collaborate with clients, vendors and project teams to manage dependencies, resolve challenges and deliver successful outcomes.
Training & Go-Live Support – Deliver training, knowledge transfer and documentation, with hands-on support through implementation, go-live and stabilisation.
Client Advisory & Delivery Excellence – Act as a trusted advisor, proactively managing risks, opportunities and deliverables while consistently delivering high-quality client outcomes.
Experience
5+ years’ experience in workforce management, time & attendance, or payroll operations
Experience configuring or implementing WFM platforms such as Dayforce, or equivalent
Deep understanding of modern awards, EBAs, and Australia and New Zealand pay conditions
Demonstrated experience in end-to-end system delivery, from discovery to post-go-live support
