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Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy outlines how The Payroll Collective (“we”, “us”, “our”) collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a payroll consulting firm based in Melbourne, Australia, providing services to medium and large organisations across Australia.

2. What Personal Information We Collect

We may collect and hold personal information including:

  • Contact details (name, email address, phone number, job title)

  • Employment-related information (role, payroll data, HR-related information)

  • Identification details (where required for payroll or compliance services)

  • Financial and payment-related information

  • Information provided in correspondence, forms, or consultations

  • Technical data (IP address, browser type, website usage data)

In some cases, we may also handle sensitive information (e.g. tax file numbers, salary data, leave balances) strictly as required to deliver our services.

3. How We Collect Personal Information

We collect personal information in a variety of ways, including:

  • Directly from clients and their employees

  • Through our website (forms, enquiries, cookies)

  • From third-party systems (e.g. payroll platforms, HR systems)

  • From publicly available sources where relevant

Where we collect information indirectly, we rely on our clients to ensure appropriate consents have been obtained.

4. Purpose of Collection

We collect and use personal information for purposes including:

  • Delivering payroll consulting and related services

  • Managing client relationships and communications

  • Supporting payroll processing, compliance, and reporting

  • Meeting legal, regulatory, and contractual obligations

  • Improving our services and systems

  • Marketing our services (where permitted)

5. Disclosure of Personal Information

We may disclose personal information to:

  • Our clients (employers)

  • Service providers and contractors (e.g. IT, cloud hosting, payroll software providers)

  • Professional advisers (legal, accounting)

  • Regulatory authorities where required by law

Some of these recipients may be located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection safeguards are in place.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, including:

  • Secure cloud-based systems

  • Access controls and authentication measures

  • Staff confidentiality obligations

  • Regular system monitoring and updates

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer required, information is securely deleted or de-identified.

8. Access and Correction

Individuals have the right to request access to their personal information and request corrections where it is inaccurate or outdated.

Requests can be made by contacting us using the details below.

9. Cookies and Website Data

Our website may use cookies and analytics tools to improve user experience and monitor site performance. Users can control cookie preferences through their browser settings.

10. Marketing Communications

We may send marketing communications where permitted by law. Individuals can opt out at any time using the unsubscribe link or by contacting us directly.

11. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, you may contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

The Payroll Collective

Corporate One, 84 Hotham St,
Preston VIC 3072, Australia

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: 16th April, 2026